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IdeaScale Privacy Policy

Last Updated: Apr 21, 2015 08:45AM PDT

IdeaScale has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through this Web site: www.ideascale.com.

TRUSTe online privacy certification

If you have an unresolved privacy or data use concern first contact the Compliance Officer at support@ideascale.com. If we have not satisfactorily addressed your concern, please contact TRUSTe here.
This privacy policy applies to www.ideascale.com and IdeaScale service as well as related products and services, owned and operated by IdeaScale.
IdeaScale strives to conform its privacy practices, policies and/or procedures with any and all applicable international, country specific, US Federal, state and/or local laws, codes, regulations, and requirements and the industry codes, standards and regulations of various market and opinion research professional associations and/or organizations, including without limitation the ICC/ESOMAR International Code on Market and Social Research and the Code of Standards and Ethics for Survey Research of the Council of American Survey Research Organizations (CASRO).  IdeaScale is committed to protecting the security and integrity of all personal information collected by or disclosed to IdeaScale. IdeaScale will not use any personal information for direct marketing or advertising purposes and membership as a member and/or participation in any community are completely voluntary. This privacy policy identifies the personal information that IdeaScale collects; how such personal information will be used and protected; and your rights.
For questions and concerns regarding EU data privacy, please see ‘European Visitors’ below.
In order to use this Web site, you must first complete the registration form and create a username and password. During registration, you are required to give your contact information, including name and email address. We use this information to contact you about the services on our site in which you have expressed interest.
After registering with the site, we use your email address to provide you with a series of 'Ongoing Communications and Product Updates' (‘Communication from the Site'). These communications are used to give you a better understanding of the site, what it offers, and how it is best utilized. As always, you have the option not to receive these types of communications (see 'Choice and Opt-out' in ‘Information Sharing and Disclosure’).
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name and billing address) and financial information (such as credit card number, expiration date). We use this information for billing purposes. If we have trouble processing an order, we will use this information to contact you. We will also use this information to send you 'Service-related Communications' (see 'Communication from the Site').  These include email confirmations of billing transactions, account upgrades, and account cancellations. Please see 'Contact Us' below.
We store information that we collect through user input, cookies, log files, and user forms to create a 'profile' of preferences. This profile information includes each of the following categories:
Registration Information: username, password, first name, last name, email address, phone
Order Information: credit card number, credit card expiration, billing address
Preferences: profile information that categorizes how the software is utilized
Details of the user profile are used to contact the user (see 'Communication from the Site') and provide tailored promotions and marketing offers and to improve the content of the site.
Profile information may be updated at any time by clicking on the 'My Account' link while the user is logged into their administrative account.
EU Safe Harbor
IdeaScale complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  IdeaScale has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view IdeaScale’s certification, please visit http://www.export.gov/safeharbor/
Privacy Complaints by European Union Citizens
In compliance with the Safe Harbor Principles, IdeaScale commits to resolve complaints about your privacy and our collection or use of your personal information. European Union citizens with inquiries or complaints regarding this privacy policy should first contact IdeaScale:
Joby Emmons
Compliance Officer
548 Market St #14277
San Francisco, CA 94104
email: support@ideascale.com
IdeaScale, has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus.
If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by IdeaScale, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
The IdeaScale service is a web-based service for collection feedback. Any information shared with the IdeaScale service during the creation of a community is owned solely by the administrator of that community. By the nature or how our service works, communities need to be shared via a URL on the Internet. We provide the option to password protect your community if they contain sensitive content.
Email addresses uploaded to the system for the purpose of sending invitations and email communication are owned solely by the community administrator. We will never share any information uploaded to the system with any 3rd parties.
Data collected through communities is owned solely by the community administrator. By default, the data is only accessible by providing a username and password and logging into the site. There is the option to share online reports via a URL from the administrative account. The community administrator controls this option. We will never use any of the data collected.
IdeaScale may collect the Internet protocol address (the IP address) that is publicly available on your computer. The IP address is not collected for the purpose of tracking or monitoring your activity on the Internet. In non-United States jurisdictions an IP address may be classified as personal information or personal data under applicable laws; therefore, to the extent that IdeaScale collects IP addresses, IdeaScale will collect, use, maintain, secure and/or disclose IP addresses in accordance with applicable Laws.
Ongoing Communication and Product Update
We will occasionally send you information on product enhancements, new services, and additional instruction on utilizing our services. These communications are designed to educate our users on the services offered. Out of respect for your privacy, we present the option not to receive these types of communications. Please see 'Choice and Opt-out' in ‘Information Sharing and Disclosure’.
Service-related Announcements
We will send you strictly service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Service-related emails are also sent confirming billing transactions, account upgrades, and account cancellations.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your account.
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password as well an account manager contact information. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.
Personally Identifiable Information Sharing with Partners
We do not share any personally identifiable information with any third parties except as indicated below.
If a user specifically requests a service from one of our partnering companies, their personally identifying information will be shared. The partnering company may contact them directly regarding their inquiry. Any requests of partnering companies are initiated solely by the user and it will be clearly indicated that a partnering company offers the requested service.
We use the third party tool LiveChat to host chat support on our site. When you request live chat support, your contact information will be stored by LiveChat as necessary for them to provide that service. LiveChat is prohibited from using your personally identifiable information for any other purpose. (LiveChat Privacy Policy: http://www.livechatinc.com/privacy-policy/)
We use the third party tool Desk to host support ticket on our site. When you raise a support ticket, your contact information will be stored by Desk as necessary for them to provide that service. Desk is prohibited from using your personally identifiable information for any other purpose. (Desk Privacy Policy: http://www.desk.com/security)
We use an outside credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.
If IdeaScale is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding personally identifiable information.
If you no longer wish to receive our product updates, you may opt-out of receiving them by following the instructions included in each product update email.
As is true of most web sites, we gather certain information automatically and store it in log files.  This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
Technologies such as cookies, beacons, tags and scripts are used by IdeaScale and IdeaScale affiliates, marketing partners, analytics providers and online customer support providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use cookies for user authentication purposes. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.  If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads.  You will continue to receive generic ads.
If your personally identifiable information changes, or if you no longer desire our service, you may update, delete or cancel your account at any time by logging into the system and clicking on the 'My Account' link. Options for updating your profile and account cancellations are available here.
We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information is important to us. When you enter sensitive information such as credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personally identifiable information from our blog or community forum, contact us at support@ideascale.com.  In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.


We display personal testimonials of satisfied customers on our site in addition to other endorsements.  With your consent we may post your testimonial along with your name.  If you wish to update or delete your testimonial, you can contact us at support@ideascale.com.


Our Site includes links to other Web sites whose privacy practices may differ from those of IdeaScale. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.


Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing it.
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.  Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network. 
If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage prior to the change becoming effective.
IdeaScale is committed to working with individuals to obtain a fair resolution to any complaints or disputes about privacy and personal information. IdeaScale’s commitment to privacy is demonstrated and documented by our internal Privacy Compliance Officer, by our adherence to the applicable laws and codes, and by our compliance with the EU Safe Harbor Principles.  If you have any complaints or concerns about this privacy policy you can contact:
Joby Emmons
Compliance Officer
548 Market St #14277
San Francisco, CA 94104
email: support@ideascale.com
Effective as of April 14, 2015.


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