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IdeaScale Privacy Policy

Last Updated: Sep 19, 2016 11:13PM PDT
IDEASCALE PRIVACY POLICY

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1. GENERAL INFORMATION
 
This privacy policy applies to www.ideascale.com the IdeaScale services, and related products and services owned and operated by IdeaScale and its subsidiaries (the "Services"). The use of information collected through the Services shall be limited to the purpose of providing the Services for which IdeaScale customers have engaged IdeaScale. As used in this policy, the term "IdeaScale" collectively refers to IdeaScale, a California corporation, and its subsidiaries.
 
IdeaScale strives to conform its privacy practices, policies and/or procedures with any and all applicable international, country specific, U.S. Federal, state and/or local laws, codes, regulations, and requirements and the industry codes, standards and regulations of various market and opinion research professional associations and/or organizations, including without limitation the ICC/ESOMAR International Code on Market and Social Research and the Code of Standards and Ethics for Survey Research of the Council of American Survey Research Organizations (CASRO).  IdeaScale is committed to protecting the security and integrity of all personally identifiable information collected by or disclosed to IdeaScale. This privacy policy identifies the personally identifiable information that IdeaScale collects and how such information will be used and protected. For details regarding additional policies and procedures applied to personal information from European Union member countries, please see Section 16 below. For details regarding additional policies and procedures applied to personal information from Switzerland, please see Section 17 below.
 
2. INFORMATION COLLECTION AND USE
 
IdeaScale provides its web-based Services to support innovation, facilitate dialogue, and to collect ideas and feedback for use by IdeaScale customers. The information you share with IdeaScale is shared, via the internet, with specific IdeaScale end users and customers or the public at large, depending on the community for which you are registered.

Registration Information
 
In order to use the Services, you must first complete a registration form and create a username and password. During registration, you are required to give your name and email address. IdeaScale uses this information to contact you about the Services and to provide service-related notices as described in Section 3 below. These communications are used to give you a better understanding of the Services and to support your use of the Services. As always, you have the option not to receive these communications (see Section 5 below). Additionally, an IdeaScale customer may upload email addresses to the Services for the purpose of inviting the address owners to customer's IdeaScale community. IdeaScale will never share any email address, regardless of how it was collected, with any third party without the email address owner's explicit consent.
 
Billing Information
 
If you purchase a service from IdeaScale, you must provide your contact information (such as name and billing address) and financial information (such as credit card number and expiration date). IdeaScale encrypts all credit card information. IdeaScale will use this information to contact you if there are any issues while processing the order. IdeaScale will also use this information to send you service-related communications as described in Section 3 below. These communications include email confirmations of billing transactions, account upgrades, and account cancellations.
 
Profile Information
 
IdeaScale stores information that it collects through user input, cookies, log files, and user forms to create a user profile. Depending on your specific use of the Services, a profile may include the following:
 
Registration Information - depending on how IdeaScale customers decide to use the Services, this may include, for example, any of the following: username, password, first name, last name, email address, zip codes, and phone number; and

Preferences - profile selections, such as language preference, that determine the specific way you want IdeaScale Services delivered to you.
 
Details from your profile may be used to contact you to provide tailored promotions and marketing offers about IdeaScale Services and to make service improvements (see Section 3 below).
 
You may update your profile information at any time by clicking on your "Profile" link while logged into your account.

Community Information

In private communities, idea submissions, comments, and usernames are only viewable by members of the private community. In order to enter a community, a member must log in with his or her proper credentials. Additionally, Customer administrators have the option to share private community data via reports created from their accounts. IdeaScale will never use any data collected within private communities for purposes other than providing the Services.

In public communities, idea submissions, comments, and usernames are viewable by the public at large. IdeaScale may use publicly viewable information and content to promote the Services in any and all media, including, without limitation, social media.

Interaction Information

IdeaScale collects information about you and your use of the Services through tracking technologies such as cookies. See Sections 6 and 7 for full details.

Information Collected on behalf of IdeaScale Customers

IdeaScale collects information under the direction of its customers and has no direct relationship with the individuals whose personal data it processes on behalf of its customers. If you are an end user of the Services through an IdeaScale customer and would no longer like to be contacted by that customer, or you seek to access, correct, amend, or delete inaccurate personal data, and are unable to do so as instructed in Section 8, please contact that customer directly. If requested to remove data, IdeaScale will respond within a reasonable timeframe. IdeaScale may transfer personal information to companies that help it provide the Services. Transfers to subsequent third parties are covered by the service agreements between IdeaScale and its customers. IdeaScale retains personal data it processes on behalf of its customers for as long as needed to provide the Services to its customers. IdeaScale retains this personal information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements.


3. COMMUNICATIONS FROM IDEASCALE 
 
Ongoing Communication and Service Updates
 
IdeaScale occasionally sends its users information on service updates and enhancements, new offerings, and additional instructions on how best to use of the Services. These communications are designed to educate you about the Services.  IdeaScale provides you the option not to receive these types of communications; please see Section 5 below for details.

Service-related Announcements
 
IdeaScale sends service-related announcements when it is necessary to do so. For instance, if a service is temporarily suspended for maintenance, IdeaScale may inform you about the suspension with an email. Service-related emails are also sent to confirm billing transactions, account upgrades, and account cancellations. Generally, you may not opt-out of these communications, since they are necessary to provide the Services. If you do not want to receive service-related announcements, you have the option to cancel your account.
 
Customer Service
 
At the commencement of your use of the Services, IdeaScale will send you an email to verify your username and password. Throughout your use of the Services, IdeaScale account management and/or support may use your contact information to answer your questions, to respond to service requests, and to provide account management services.
 
4. INFORMATION SHARING AND DISCLOSURE 
 
IdeaScale shares personally identifiable information with third parties only as follows:

To Provide Services from Third-Party Service Providers. IdeaScale uses third-party tools to aid its delivery of its Services to you. Such service providers are contractually bound to keep your information confidential and to use your information only as necessary to provide their services. Examples of such providers include administrative tool providers, data centers and chat support hosts.

To Process Credit Card Payments. IdeaScale uses outside credit card processing companies to process your credit card payments. These companies do not retain, share, store or use personally identifiable information for any other purposes.
 
To Provide Requested Partner Services. If you specifically request a service from one of our partnering companies, your personally identifiable information will be shared with the applicable partnering company. After such a request is made, the partnering company may contact you directly regarding your inquiry. Any service offered by a partnering company will be clearly indicated as a partner's service and not IdeaScale's, and any request must be initiated solely by the user.
 
To Provide Requested Materials. If you voluntarily submit your personally identifiable information when requesting informational materials from IdeaScale, this information will be shared with a third-party marketing automations tool, which IdeaScale uses to automate and target its messages to you.

To Comply with Law. IdeaScale reserves the right to disclose your personally identifiable information as required by law and when it believes that disclosure is necessary to protect its rights and/or to comply with a judicial proceeding, court order, or legal process. This includes required disclosures by IdeaScale of a European Union individual's personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
 
To Continue Providing Services in the Event of a Merger or Acquisition. If IdeaScale is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email or a prominent notice within the Services of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
 
5. OPT-OUT
 
If you no longer wish to receive communications about service updates, new offerings, or how best to use the Services, you may opt-out of receiving them by following the instructions that are included in each email. As noted in Section 3 above, if you do not want to receive service-related announcements (announcements that are necessary to provide the Services), your only option is to cancel your account.
 
6. TRACKING TECHNOLOGIES
 
As is true of most web sites, IdeaScale gathers certain information automatically and stores it in log files.  This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. IdeaScale does not link this automatically collected data to other information collected about you.
 
Technologies such as cookies, beacons, tags and scripts and similar tracking technologies are used by IdeaScale, IdeaScale affiliates, marketing partners, analytics providers and online customer support providers. These technologies are used to analyze trends, to administer the Services, to track activity in the Services, to gather demographic information about the user base, and to create reports regarding use for internal review.
 
Third parties, with whom IdeaScale partners to provide certain features on the Services or to display advertising based upon your Web browsing activity, may use local shared objects (LSOs) and HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage cookies, see Section 7 below.

Additionally, your publicly available IP address is collected for the purpose determining the appropriate language in which to provide the Services. In non-United States jurisdictions an IP address may be classified as personal information or personal data under applicable laws; therefore, to the extent that IdeaScale collects IP addresses, IdeaScale will collect, use, maintain, secure and/or disclose IP addresses in accordance with applicable Laws.
 
7. COOKIE POLICY

IdeaScale sometimes places small data files called cookies in your browser.  This is a common practice for the functionality of many websites.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit a website. It enables a website to remember your actions and preferences (such as the fact that you logged in, your preferred language and font size, and other display preferences) over a period of time, so you don’t have to re-enter such details each time you return to the website.
 
Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years.

Why does IdeaScale use cookies?

Cookies are used to authenticate users, to show the right information and prevent unauthorized parties from accessing your account. Additionally, cookies help maintain and improve the quality of the Services. Cookies also allow IdeaScale to improve and understand specific Service features. This information allows IdeaScale to improve the overall user experience. You can control the use of cookies at the individual browser level. If you disable cookies, you may still use the Services, but your ability to use some features may be limited.

What types of cookies are used?

Cookie Category Description
Essential Cookies These cookies are essential for you to move around the IdeaScale website and to use the Services.  For example, they enable you to stay logged in and to enter specific communities.  Without these cookies, the website would not function properly.
Preference Cookies Cookies allow for a personalized experience by remembering your preferences, such as preferred language, region of origin, and customized content.
Analytics Cookies These Cookies are used to collect anonymized information about how you use the the Services.  They gather data, such as the IdeaScale pages you visit most frequently and the error messages you encounter.  IdeaScale only uses analytics cookies to analyze movement within the Services and to improve the functioning of the Services.
Advertising Cookies IdeaScale uses cookies to advertise its Services to you elsewhere on the Internet.  These cookies enable the delivery of interest-based ads that may be relevant to you as a result of your activities on the IdeaScale marketing pages.  For clarity, such cookies are not used within IdeaScale communities. These cookies provide IdeaScale with information (such as where you saw the ad) to help analyze the impact of its advertising campaigns.  IdeaScale also includes links to social networks and third-party sites (for example, Facebook and LinkedIn), which may then use information about your visit to target advertising to you on their websites.  You should check third-party websites for information about the cookies they use.

Specifically, IdeaScale cookies include:
 
Cookie Name Cookie Provider Cookie Purpose Cookie Duration
wpml_browser_redirect_test WPML Automatic redirect based on browser language Session
user_segment IdeaScale Describes the storage allocated for the segments owned by the current user’s objects.  
lc_window_state LiveChat Inc Enables website owners to talk to visitors to their site. Session
ISSESSIONID IdeaScale A session ID is a unique number that a web site’s server assigns a specific user for the duration of that user’s visit. Session
_icl_visitor_lang_js WPML This cookie plugin WPML Multilanguage respond to and are responsible for identifying the user’s browser language to determine which language to display the web. 1 day
_icl_current_language WPML It stores a language value for the website. 1 day
_gat Google Analytics Used to limit the number of requests that have to be made to doubleclick.net. 10 minutes
_ga Google Analytics Used to distinguish numbers. 2 years
_dc_gtm_UA-47322948-1 Google Tag Manager Used to load other scripts and code into a page. 10 minutes
__smToken SumoMe Used to identify logged in users. 100 years
__smListBuilderShown SumoMe Used to determine whether the panel proposing to subscribe is visible or not. 2 days
visitor_id30732 Pardot Unique visitor ID used to track site visitors 10 years
__lc.visitor_id.3209672 LiveChat Inc Allows website owners to recognize and talk to visitors. 3 years
__exitmonitor_timeout_54fa056c3433620010000000 Exit Monitor Used to create targeted offers. 10 minutes
__exitmonitor_guid_54fa056c3433620010000000 Exit Monitor Used to create targeted offers. 274 years
__exitmonitor_54fa056c3433620010000000 Exit Monitor Used to create targeted offers. 5 minutes
__cfduid CloudFlare Used to override any security restrictions based on the IP address the visitor is coming from. 1 yr
__ar-v4 DoubleClick Used to track conversion rates for ads. 5 yrs
__utmz Google Analytics Keep track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. 6 months
__utmt_b Google Analytics Used to limit the amount of data recorded by Google on high traffic volume websites. 10 minutes
__utmt Google Analytics Used to throttle request rate. 10 minutes
__utmb Google Analytics Takes a timestamp of exact moment in time when a visitor enters a site. 30 minutes
__utmc Google Analytics Takes a timestamp of the exact moment in time when a visitor leaves a site. session
__utma Google Analytics Keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. 2 years

Please note, information regarding cookies is subject to change without notice. IdeaScale does not provide any warranty or guarantee as to the accuracy of the information included above. IdeaScale expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

Where does IdeaScale use these cookies?

Cookies are used on its marketing pages and within its Services. IdeaScale may place cookies on your computer or device, and receive information stored in cookies when visiting or using the Services. IdeaScale uses various domains to set cookies, including ideascale.com, its subdomains, and the domains used by IdeaScale communities.

How to delete and control cookies. 
 
If you do not want cookies or certain types of cookies to be placed in your browser, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser. Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features offered by the Services and may have to manually adjust some preferences every time you visit. If you wish to not have cookies used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here).

8. ACCOUNT CORRECTION AND CANCELLATION

Upon request IdeaScale will provide you with information about whether it holds, or processes on behalf of a third party, any of your personally identifiable information. To request this information please contact IdeaScale at support@ideascale.com or our postal address listed below.

If your personally identifiable information is incorrect or needs to be changed, or if you no longer desire the Services, you may correct or update your account at any time by logging into the system and clicking on the "Profile" link. To delete and cancel your account, click on "Profile," then "Billing & Invoices", and then "Account Cancellation".

IdeaScale will respond to these requests within reasonable timeframe.

9. DATA RETENTION
 
IdeaScale will retain your information for as long as your account is active and as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
 
10. SECURITY
 
The security of your personally identifiable information is important to IdeaScale. When you enter information such as credit card number on our order forms, IdeaScale encrypts that information using secure socket layer technology (SSL).
 
IdeaScale follows generally accepted industry standards to protect the personally identifiable information submitted to it, both during transmission and once it is received. No method of transmission over the Internet, or method of electronic storage, is 100% secure; while IdeaScale strives to use commercially acceptable means to protect your personally identifiable information, IdeaScale cannot guarantee its absolute security.
 
11. BLOG

IdeaScale offers publicly accessible blogs, community forums and IdeaScale communities. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them, and could be used to send you unsolicited messages. IdeaScale is not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personally identifiable information from our blog or community forum, contact us at support@ideascale.com.  In some cases, IdeaScale may not be able to remove your personally identifiable information, in which case it will let you know if is unable to do so and why.

12. TESTIMONIALS

IdeaScale displays personal testimonials of satisfied customers on its site in addition to other endorsements.  With your consent IdeaScale may post your testimonial along with your name.  If you wish to update or delete your testimonial, you can contact us at support@ideascale.com.

13. LINKS TO THIRD PARTY SITES

The Services include links to other Web sites whose privacy practices may differ from those of IdeaScale. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. IdeaScale encourages you to carefully read the privacy policy of any website you visit.

14. SOCIAL MEDIA WIDGETS

IdeaScale Services include social media features, such as the Facebook share button. These features may collect your IP address, details regarding the page of the Services that you were visiting, and may set cookies to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Services. Your interactions with these features are governed by the privacy policy of the company providing it.
 
15. SINGLE SIGN-ON
 
You can log into the Services using sign-in services such as the social media login features provided by sites such as Facebook and LinkedIn. These services will authenticate your identity and provide you the option to share certain personal information with IdeaScale, such as your name and email address, to pre-populate your sign up form and profile.  Social media login gives you the option to post information about your activities on the Services to your profile page to share with others in your network. 

16. EUROPEAN UNION USERS

Scope


This Section 16 only applies to personal information from European Union member countries.
 
EU-US Privacy Shield
 
IdeaScale participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. IdeaScale is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework's applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List. [https://www.privacyshield.gov/list] IdeaScale is responsible for the processing of personal data it receives under the Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. IdeaScale complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions. IdeaScale shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless IdeaScale proves that it is not responsible for the event giving rise to the damage.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, IdeaScale is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, IdeaScale may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that IdeaScale has not addressed satisfactorily, please contact IdeaScale's U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

17. SWISS USERS

Scope


This Section 17 only applies to personal information from Switzerland.

US-Swiss Safe Harbor

IdeaScale complies with the US-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from Switzerland. IdeaScale has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the US-Swiss Safe Harbor and to view our certification page, please visit https://safeharbor.export.gov/swisslist.aspx.
 
In compliance with the US-Swiss Safe Harbor Principles, IdeaScale commits to resolve complaints about your privacy and our collection or use of your personal information. Swiss citizens with inquiries or complaints regarding this privacy policy should first contact IdeaScale using the contact information provided in Section 19. If you have an unresolved privacy or data use concern that IdeaScale has not addressed satisfactorily, please contact IdeaScale's U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request           

18. CHANGES IN THIS PRIVACY STATEMENT
 
IdeaScale reserves the right to modify this policy at any time, so please review it frequently. If a material change is made, IdeaScale will notify you by email, or by means of a notice within the Services prior to the change becoming effective.
 
19. CONTACT US
 
IdeaScale is committed to working with individuals to obtain a fair resolution to any complaints or disputes about privacy and personally identifiable information. IdeaScale’s commitment to privacy is demonstrated and documented by its internal privacy and security policies, by its adherence to the applicable laws and codes, and by its compliance with the  EU Privacy Shield Principles.  If you have any complaints or concerns about this privacy policy you can contact:  

Compliance Officer
IdeaScale
548 Market St #14277
San Francisco, CA 94104
email: support@ideascale.com
 
Effective as of September 20, 2016.
 

 

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