Mail Messages marked as SPAM / Guaranteed Delivery
How can I guarantee that emails sent out will not be marked as spam by my company's mail servers?
We cannot guarantee that your company's email servers will accept emails from us (for your email invites to your community). Different companies have different algorithms and policies as to what is considered as SPAM and what is not. PLEASE CONTACT YOUR INTERNAL IT STAFF as ask them about their ANTI-SPAM policies.
Can I give my IT staff some technical information so that invitation and other emails I send from IdeaScale are not blocked?
Yes. Following is the necessary information for our domain IdeaScale.com:
Outbound Mail Servers
- mail.ideascale.com 204.246.148.80
- mail.ideascale.com 204.246.148.81
- mail.ideascale.com 204.246.148.82
Subnet Mask
- 204.246.148.64/26
My organization has very strict IP destination rules on their Firewall. What is the IP address range that needs to be whitelisted?
The IP address range for IdeaScale is: 204.246.148.68 - 204.246.148.126
Do I need to create additional SPF records?
You do not need to create additional SPF records. Emails will be sent from the IdeaScale domain, which already has SPF records associated with it.
What about email communication? Is it encrypted?
Yes. IdeaScale email servers are configured with SSL/TLS. TLS allows mail between systems to be encrypted to minimize the chances of snooping. IdeaScale mails (new ideas, logins etc.) are send via our mail servers which is configured to enable TLS as long as the receiving system also supports TLS. Most modern mail systems support TLS out of the box. Please check with your IT dept. if your email system (inbound mail servers) support TLS.