Uploading your Company Logo for Branded Emails

Does IdeaScale offer a way to customize notification emails sent from the system so they look like they are coming from our company instead of IdeaScale?

Yes. WIth our Custom Email Branding feature, you can upload an image that will serve as the header of your email when you send from from IdeaScale. This includes invitation emails, daily/weekly digest emails, and changes to user's ideas.

How do I set my company's logo as the header for my emails?

First, go to Custom Email Banner section of the Look & Feel menu from Settings.

Since the banner image will be scaled to fit the header of the email template, it is best to use an image of a more horizontal orientation, ideally sized at 650 pixels, which is the exact width of the email header. To upload your image, click to "My Image Library".

Upload your image and then return to your community's Settings. Your image will now be in the image dropdown under the Custom Email Banner area. Choose it and click Save Custom Email Banner on the right side. Upon refresh, your email banner header will be rendered at its full 650px width, as it will appear in your email.

Note: Branded email is an Enterprise license feature. For more information about IdeaScale's Enterprise license, contact sales@ideascale.com.