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How to upload an attachment to an Idea or Comment

Last Updated: Mar 20, 2018 09:14PM PDT

Can my community members upload files to an idea or Comment?

Yes. Users can upload certain files such as images, spreadsheets, or PDF files to an idea or comment. Attachment feature is not enabled by default. Administrator of the respective communities can enabled this feature.

Note: Attachment feature is available from SMB Plan and above.

You can turn On this feature from Community Settings >> Customize Site Behavior >> Idea Details Screen >> File Attachment Support

Attachments can be uploaded while submitting an idea  or from the Idea Detail Page .

On the idea submission form click on the "Browse" button and select the file to be uploaded .

The Idea detail page provide the option to attach a file as well as leave notes that are associated with the file.

Can we remove the uploaded attachment?
Yes - The uploaded attachment can be removed from the Idea Detail Page .

How to attach files to comments ?
To attach files to a comment, first submit the comment. Once the comment is submitted an "Attach a File" button is visible . Click on this button to upload attachments .


Please Note: Attachments are possible on one's own comment only.

What types of files can be uploaded?
Allowed file formats include (but are not limited to):

** Images: ** .jpg/.jpeg, .gif, .bmp, .png,
** Microsoft Office: ** doc, docx ppt, pptx, pps, ppsx xls, xlsx
** PDF: ** pdf, ps ** Open Office: ** odt, odp, sxw, sxi, etc. ** Text: ** txt, rtf

Is there a limit on file size of attachment uploads?

Yes. The maximum upload size depends upon the subscription of the community.

Can we upload videos to an idea?

Yes. We can upload videos by embedding them in Hapyak or YouTube in an idea.
Please refer the link to get information on Embedding video on HapYak: https://support.ideascale.com/customer/portal/articles/1274352

Embedding video on YouTube: https://support.ideascale.com/customer/portal/articles/1001382

What type of Videos does IdeaScale Support?

You can upload the following file types:

  • .swf, .flv
  • .mp4
  • .avi, .mpeg
  • File attachments (not playable in browser)
 How many Images/Multimedia files can be uploaded?

You can upload unlimited number of files with all paid subscription plans. However, depending on your subscription plan level there is a limitation on the total file size.

  • Free Basic Not Available
  • SMB 25 MB
  • Enterprise 25 MB
 Please Note: Individual file size should not exceed 25MB. Smaller the file, faster it will load up!


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