How do I cancel my IdeaScale subscription/plan?
We are sorry to see you go! Due to compliance reasons, we cannot cancel a subscription/plan via phone or email.
Only the community owner can cancel a subscription. The cancellation of your subscription can be managed through Billing & Invoices in Account Cancellation section which would request you to enter your password for the community, inorder to cancel the subscription.
Path: Profile>>Billing & Invoices>>Account Cancellation
- All your communities will be removed.
- All idea data will be deleted.
- All member related data will be deleted.
- Upon cancellation, your email will be permanently removed from our system.