Path: Community Settings >> General Settings >> Emails & Notifications >> General Email Settings

When email settings are being setup or in the event emails aren't behaving as expected, an Email Debug Logging feature may be enabled to get further insight into the internals of the email transaction.

Instructions
Debugging can be enabled via switch 'Email Transport Debugging'.

Upon enabling the Email Transport Debugging, all email activity generated by the system will be affected. So any activity, that will generate an email, will generate a log entry. The contents of the log entries can be found listed under Community Settings >> General Settings >> Emails & Notifications >> Email Transport Logs

The log entry attributes are:

  • Type - LOCAL, SMPT - Whether an email is of local variant or smtp is being used
  • Response Code - SENT, ERROR - Whether an email was sent (but possibly not delivered) properly or an error encountered
  • Timestamp - date and time of the email sent
  • Message - The Debug Log entries of the underlying library that performs the actual sending of the email. Providing us a privy as to the internal workings and protocols of the email transaction and its result. Available for view in an expandable modal panel
  • Exception - A system generated error will be available to view in an expandable modal panel
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