Incoming moderation has a 'Comment' section where Global moderator, Campaign moderator, Group moderator, and Custom field moderator can moderate, search, share and also view comments at a glance based on their requirements.

  1. Three Parts of Comment Section
  2. How to Mark Single Comment as Seen Comment
  3. How to View all Seen Comments
  4. How to View all Unseen Comments
  5. How to Snooze Comment
  6. How to Mark all Comments as Seen Comments
  7. How to Mark all Comments of an idea in the Discussion as Seen

Three Parts of Comment section

There are three parts of the comment section which are divided as left, central, and right. 

a) The left part of the screen is having a vertical column of all incoming content where moderator can search comments, mark the single comment as seen or snooze, marks all comments as seen, view the seen comments, and also unseen comments.

b) The central part of the screen shows the details of the idea along with the comment. Moderator can also moderate the idea, add tags to the idea along with reply, delete or pin the comment. Besides, private commenting is possible here.

c) The right part of the screens shows the idea author, comment author and also similar ideas

How to mark single comment as seen comment

Moderator can mark a single comment as 'Seen' comment by clicking on 'Mark as seen' for that comment.

Please Note: Moderator can also undo the seen comment by clicking on 'Undo' when they click on 'Mark as seen' or by clicking on 'Mark as unseen' from the 'Seen comments' section.

How to View all Seen Comments

Moderator can view all seen comments by clicking on 'Seen comments' which has an eye icon. Screenshots are added below with output.

Please Note: Moderator can make the seen comment into unseen comment one by one by clicking on 'Mark as Unseen'.

How to View all Unseen comments

Clinking on 'Unseen Comments' (Eye icon), the moderator can view all the unseen comments at a time.

Please Note: Moderator can also make unseen comments into seen comment one by one by clicking on 'Mark as Seen'.

How to Snooze Comment

In the unseen comment section, the moderator needs to click on 'Snooze' to snooze the comment until tomorrow, Monday, one week, one month, or custom the time of snoozing.

Customization of snooze time is possible by selecting the date, month and year from the calendar.

Besides, snoozed comment can be seen from the section of 'Seen Comments' section.

Please Note: Moderator can't snooze the seen comment.

How to Mark all Comments as Seen Comments

Moderator can mark all comments at a time as seen by clicking on 'Mark all as seen'.

Steps to mark all comments as seen comment:

  1. Click on 'Mark all as seen'.

2. Click on 'Okay' button.

3. Refresh the page.

How to Mark all Comments of an idea in the Discussion as Seen

Moderator can also mark all comments of an idea as seen by clicking on 'Mark all comments of an idea in the discussion as seen. Screenshots are added as references.

To know how to search comment, please click here.

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