'Email Author' is a feature that allows the Global moderator and campaign moderator only to send an email to Idea Author for further communication or sharing any information. Moderator can also send the default email or customize the email before sending.

  1. Steps to E-mail Author
  2. Notification
  3. How to Enable the 'E-mail Author' feature

Steps to E-mail Author

  1. Click on 'E-mail Author'.

    2. A new page opens for customization.

     3. 'To' address (Receiver address) is generated by default.
     4. Turn ON the switch 'BCC Me' if the sender wants to have a copy.
   
 5. 'From' address (Sender address) is also generated by default.
     6. Edit the 'Subject' if the sender needs to customize.
     7. Edit the 'Message' if the sender also needs to customize.
     8. Click on 'Submit' button.

Please Note: Administrators can also send an email to Idea Author if they are assigned as Global moderator/Campaign moderator.

Notification

Idea Author has received a notification via email. A screenshot is added below:

How to enable the 'E-mail Author' feature

The administrator needs to enable the 'E-mail Author' feature by turning ON 'Allow to E-mail Idea Author' switch from the path: Community settings>> Customization>> Customize Site Behavior>> Idea Details Screen. Here is the screenshot as a reference.

To know more about the functionalities of Customize Site Behavior, please click here.

Did this answer your question?