Path: Community Settings >> Workflow >> Automation Builder >> Abuse Notification

Report Abuse option helps in detecting and reporting any sort of abusive, inappropriate language into the idea in the community.
Only admin and standard user of the community can flag idea as Abusive submitted by the community members itself.

This section falls under Advanced settings.

This section falls under Basic settings.

Path: Community Settings >> Customization >> Customize Site Behavior >> Idea Submission Settings >> Allow Idea Report Abuse or Reprot Duplicate

Setup Report Abuse

Action

How to Mark Idea as Report Abuse

How to Report Abuse Comment


Setting up Report Abuse Notification:

The administrator of the community can set up the Abuse notification by these following requirements-

1. Click on the Abuse Notification >> Edit

2. Select the Condition 'Idea'

3. Enter the number of times the idea has to be marked as ‘Abuse’ for Abuse threshold

4. After reaching on the threshold value, an idea would follow the behavior which has been set in the 'Action'

5. Actions can be triggered for:

  • Mark Abuse
  • Change Status
  • Notify Members: All members or Members assigned to specific Group.

6. Click on Enabled.

Action:

Report Abuse notification can be set up by following few actions.

1. Mark Abuse

2. Change Status

3. Notify Member

Mark Abuse:
If the action set as Mark Abuse-

After reaching on the threshold value, the idea would be moved into the incoming moderation dashboard for moderator approval. For this action, idea will be marked as 'Reported' after approved by the moderator.

Change Status:
If the action is set as Change Status-

After reaching on the threshold value, idea stage will be changed which has been selected in the action.

Notify Member:

If the action set as Notify Member-

After reaching on the threshold value, a group of people will be notified that idea has been met 'Abuse Notification' rule.

Please Note: For 'Notify Member' action idea will be only marked as 'Reported'. The idea would not move into the pending approval stage for moderator approval.

Mark Idea as Report Abuse:

1. Click on the Report Abuse link on the idea.

2. In Grid View and List View the Report Abuse link will be displayed in the three dots button which is meant for more actions.

Grid View:

List View:

3. As soon as someone reports an idea and the threshold is met the idea will move into Pending Approval state with the message-

'You have reported this idea as being inappropriate. It will be removed when enough people flag it'.

4. The idea submitter will receive email notification of 'Mark Abused' as shown in the below screenshot.

5. After clicking on the link from an email, it redirects idea submitter to the idea details page and sees it’s in pending approval stage for awaiting moderator approval.

Please Note:

  1. Only Admin and Standard User will see the Report Abuse link in the idea.
  2. Admin can not report abuse to another admin's ideas.
  3. Moderator will not see the Report Abuse links to perform this action.
  4. Any idea which gets submitted is live and is in Ideate Stage will show 'Report Abuse' links, however, any idea moved from Pending Approval stage by a moderator or any idea moved from any different stage to the Ideate stage will not show these links.
  5. Report Abuse link will be available only for ideas in the Ideate Stage.

Report Abuse Comment

Report abuse comment link helps in detecting and reporting any sort of abusive, inappropriate comment on a specific idea in the community.

1. If a standard user posts a comment, only then Report Abuse link is visible to other standard users on the comment as shown in the below screenshot.

2. Any Standard User reports a comment as abusive will move into the Pending Approval stage as shown in the below screenshot.

3. The moderator will receive email notification for Comment Flagged.

4. Moderator can approve the flagged comments from the Incoming Moderation Dashboard.

5. After approving the comment by the moderator, the comment will be published with a label as "Reported".

Note:

  1. Only standard users will see the Report Abuse links in the comment.
  2. If the 'New Comment Approval' switch is enabled on the community, the standard users will not be able to see the Report Abuse links in the comment.

Report Duplicate Ideas

How to manage Duplicate and Abuse Ideas

Did this answer your question?