Community Settings >> General Settings >> Community Info >> Approvals required
Community Administrator may want to control idea and comment submissions . Moderation settings allows the Administrator to setup control for moderators:
- New Ideas Approval
- Allow to Enable New Idea Approval on Campaign level (Gets hidden when 'New Ideas Approval' is enabled)
- New Comments Approval
- Moderator ideas require approval (Appears when 'New Ideas Approval' is enabled)
Not sure if you have access to control this?
New Ideas Approval:
When ON, any idea submitted will first be routed to the Moderator for approval. When OFF, the administrator sees the option to enable New Ideas Approval at campaign level. It works similarly to New Ideas Approval, the only difference is that ideas can now be either approved by Global Moderators or Campaign Moderators.
Administrators may choose not to have New Ideas Approval at all.
Enabling 'New Idea Approval' will show 'Moderator Ideas require approval' option.
If 'New Ideas Approval' is off, 'Allow to Enable New Idea Approval on Campaign level' will show up.
What Users see when submitting an idea:
User will see the typical message stating "Your Idea has been submitted". However, the Voting block will show that the voting has been disabled for his idea (until it's been approved). Below the Voting block, the user will see the Idea Status as Pending Approval. Screenshot example below.
Once the user refreshes the page, they will be unable to view the idea on the Home Page nor will they be able to search for the idea till it is approved by the moderator. However, they can see the idea under My Community Activity >> Ideas Contributed .
What Moderators sees:
The Moderators can access the pending idea queue from the Incoming Moderation Dashboard .
This can be done from- Community Settings >> Dashboards >> Incoming Moderation>> Ideas. And will show 'Moderate idea' option. Moderator can approve ideas and change stage by clicking the 'Moderate idea' button.
The moderators can approve from the idea itself on the front end too.
Moderators are notified via email of new idea that is awaiting approval.
When a moderator's own idea is pending for approval, they will see the 'Moderate idea' option. But if they try to change the stage to an active one, they will get a message 'Only Moderator can perform this operation' on front end.
If moderator try to approve own idea or change the stage to an active one from the Incoming Moderation Dashboard, they will get a message 'Moderator cannot approve his own ideas.'
In this case, another moderator of the community can approve other moderator's pending ideas by clicking on the 'Approve this Idea' and change the status by clicking on the 'Moderate Idea' button from the Incoming Moderation Dashboard.
New Idea Approval on Campaign level: This switch when enabled will require an approval on a campaign level, unlike the new Idea approval. Enabling this switch will add an extra switch named 'New Ideas Approval' for all the campaigns under the privacy and access section in the campaign settings.
New Comment Approval:
When 'New Comment Approval' switch is ON, any comment submitted by users will first go for Moderator's approval .
What Users See:
"Your Comment will be published after it's approved by the moderators" above the comment box (screen shot below).
Once the comment is submitted, it can no longer be edited by user until after approved.
The user who has submitted the comment can see his own comment, however the comment would not be visible to other users till the moderator approves the comment.
Once the comment is approved by the Moderator, the user will see his own comment in the color black.
What Moderators See:
The moderators will be able to view pending comments on the Incoming Moderation Dashboard. The Moderator may choose to 'Approve' or 'Reject' the comments.
It can be done from - Community Settings >> Dashboards >> Incoming Moderation >> Comments. You will have the option to 'Approve' the single comment or all comments from the idea at a time.
Comments can be approved from front end under idea details page by clicking on the words 'Approve Comment' or 'Remove Comment'.
Moderators are notified via email of new comment that is awaiting approval.
Note: Moderators are notified via email for each new idea that is awaiting approval. However, when the moderator's own idea is waiting for an approval , they do not receive an email notification.