Path: Community Settings >> Admins/Moderators/Groups >> Members>> Search/ Manage Members

Please note this panel has been replaced by the Member Management Panel ( This dashboard will be completely removed from service on July 1.

This setting is part of the Basic setting.

You can search the membership statuses of the community members using various criteria. It is also possible to get the exact count of members in the selected criteria as mentioned below. Once you've set a filter or entered an email address, click the "Search" button to begin your search.

  1. Email Address: A particular member can be searched by entering the email address in this field. In case the whole email address is not known, entering part of the email address will also render the search.

  2. Name/Username: A member can be easily searched using his name or username.

  3. Membership: Filters can be set to search members who are Approved, Banned, or those whose Approval is Pending. The count of members with that particular membership will be displayed beside the membership name itself.

  4. Group: You could always search members within or outside the groups with this filter. This option will appear only if you have groups created and members assigned in groups.

  5. Source: This allows you to search all the members that were added to the community via the web, upload, admin, social login or migrated to this community.

  6. Connected App: This filter allows you to search members via our connected app like Slack App set up in the community.

  7. Opt-In Status: This dropdown shows the members who have to opt in status as - In - Email addresses who are members of the community Out - Email addresses who have chosen to leave the community and are not part of it. Default - Email addresses who have not accepted the invitation nor have rejected it.

  8. Email Status: The status of the email addresses to whom invitations have been send or who have joined on their own accord is shown here.
    Assumed  - This status shows the members who had reported problems receiving the verification emails and have been verified manually by the IdeaScale Support Team.
    Unknown - This status contains the email addresses which do not exist.
    Sent - Members who have been added to the system, but have not yet verified.
    Bounced - Members who have been added to the system, but the verification email bounced.                                                                                                    Verified - Members who have been added to the system, and have clicked the verification link in an email.                                                                            Reverification required - Members who have added to the system but will require a verification again.

  9. Groups: Group dropdown allows the search of members based on the community roles assigned to them or filter members who do not belong to a specified group.
     Help article on Group:

  10. Member Profile Questions: Members can be filtered on the basis of the answers they have provided for the Member Profile Questions.
    Help article on Custom fields/Member Profile Questions :

Note: Search / Filter is applicable only to Member Profile Questions belonging to the data type "Multiple Choice". The Member Profile Questions appearing to other data types will not appear on this section.

The administrator of the community can also edit and update the member details by clicking on the email address of the member they wish to edit or update.
Help article on Member Details:

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