Path: Settings Dropdown >> Member Management
Member Management allows the administrator to invite members to the community, change their status, resend verification emails and search for them.
To add members to the community, the administrator can use Quick Add tab. The email addresses of the people to be invited is entered into the text field, one per line.
A verification email is sent out to all the invited people who were not part of IdeaScale before, with a link within to enter the community.
Clicking on the link, directs member to the community page, where they are prompted to enter the verification code and then admitted to the community. They are then asked to enter password for future logins along with username, name and member profile questions.
Users who are already verified for any IdeaScale communities will receive invitation email instead of the verification email, unlike the word "Yes, this is my email" these users will see the respective community URL of the community eg: http://ideas.ideascale.com. They can login using their login credentials created earlier for the other community.
If for some reason a member contacts the administrator for assistance in generating a new password, the administrator may send the password reset email from Member Management by clicking on the email address of the user and from Action tab, select Send Password Reset . The admin will be asked to confirm the process and upon confirmation will see a success message on the top.
Once this is done the member will receive an email for password reset with a link using which user can enter the community and a new password can be set.
Resend Verification Email
If for some reason a member didn't receive the verification email or verification email didn't work, the administrator may send the verification email again from Member Management by clicking on the email address of the user and from Action tab, select Email Verification Code. The admin will be asked to confirm the process and upon confirmation will see a success message on the top.
Once this is done the member will receive a Verification Email with Verification Cade and a link Verify my email. Using this link users can verify their email with the verification code.