Difference between Global File Library and Community File Library
Global File Library has files which would be visible in all the communities within your subscription while Community File Library will display files or images only from that particular community.
How can I upload images, logos, multimedia Files in my account?
You can upload images/logos/files to your IdeaScale administrative community from :
Community Settings >> Customization >> Community File Library 

You can also upload images/logos/files to your IdeaScale administrative account from Global File Library which shows all the images or files uploaded throughout the account.

In case there is a malicious content during the upload it will show an error and the upload will fail.

Global File Library can be accessed from : Community Settings >> Customization >> Global File Library 

You can also create new sub-folders within these libraries. These folders can be edited or deleted. You will see the list of existing files saved in the community file library as you scroll down the page.

Note: The files in the sub-folder will be deleted if the folder is deleted.

Why is my email banner is not visible in the email when opened in Outlook?
In case of private community where you are using the images in emails, banners i.e. wish to make it available outside of IdeaScale application, it is advisable to mark the images and files as public by clicking on the 'Make Public' link besides the image from the File Library.
Note: These images once make public will be removed from the 'Existing Files' list and instead housed under a new folder called 'Public' in the File Library itself.

How many Images/Multimedia files can be uploaded?
 You can upload unlimited number of files with all paid licenses. However, depending on your license level there is a limitation on the total file size.

  • Free 3 MB
  • SMB 50 MB
  • Government 50 MB
  • University 50 MB
  • Enterprise 50 MB

Note: Individual file size should not exceed 1MB. Smaller the file, faster it will load up!
 What are the approved file types that I can upload?
 You can upload the following file types:

  • .gif, .jpg, .png, .bmp
  • .swf, .flv
  • .mp3
  • .avi, .mpeg
  • .txt, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .pdf
  • 3D printing file formats: .OBJ, .STL, and .STP
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