If you forget the password of your IdeaScale community, you have an option Forgot Password to create a new password from the login screen itself.

Once you click Forgot Password link, you be taken to a new page where will ask to enter the email address you've registered with IdeaScale. Add in the email address and check the captcha checkbox. You will be asked to complete the image questions for captcha. After that, click on 'Send password recovery email' button. You will then be sent a password recovery email.

Check your Inbox for the password recovery email with a link within.

Click the link to reset the password within the stipulated timeframe. You will be asked to enter the verification code you received in the email. 

Upon entering the correct code, you will be navigated to your IdeaScale security page within your profile. Enter a new password to participate in your community.

Note: A password recovery email link can double up as email verification too. In case the user has trouble verifying the account, this can be used.

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