Path: Community Settings >> Admins/Moderators/Groups >> Moderators

Assigned by the Administrators, Moderators are like the gardeners that cultivate your IdeaScale community by reviewing ideas, comments, and votes. Depending on the moderation settings of a community, Moderators serve as the gatekeepers of the community, approving or disapproving new users and new ideas. They may edit some front-end settings of the community.

Basic Settings

Advanced Settings

Moderators: Basic

  1. Global Moderators
  2. Campaign Moderators

Moderators: Advanced

  1. Group Moderators
  2. Custom Field Moderators
  3. Translation Moderator

Unassign Moderators


Global moderators: 

They are moderators across the community. When the community is set to a higher level of moderation which requires the approval of ideas, members and comments to go live within the community, users with this role are authorized to make these approvals.

In case of communities having more than one Global Moderator, the pending queue of all global moderators appears the same i.e. all the users/ideas/comments awaiting the moderator's approval will seen under the pending queue of all the other Global Moderators too. Anyone of the Global Moderators can approve them.

How to assign Global Moderators:
Go into the Global Moderator settings and click the Add Moderator button.

This button opens a new screen where administrator will search by the email address of the existing user who administrator wish to assign as a Moderator. Assign the member by clicking on the Assign button.

Campaign Moderators:

A Campaign Moderator is responsible for approving ideas that are submitted under the campaigns they are specifically assigned to as Moderators. This role does not moderate users only ideas/comments.

A Campaign Moderator may be assigned to one or many different campaigns. They will see only those campaigns in the Moderation dashboard to which they are assigned as a Moderator.

How to assign Campaign Moderators:
Go into the Campaign Moderator settings and click the Add Moderator button besides the campaign administrator wishes to add them to.
This button opens a new screen where administrator will search by the email address of the existing user who administrator wish to assign as a Moderator. Assign the member by clicking on the Assign button.

Group Moderators: 

If your community is using the 'Pending Queue' for idea submission, Group Moderators can add an additional tier to the traditional moderation paradigm allowing for a two-step approval process.

A Group Moderator is responsible for approving new ideas submitted by only those members who belong to his group.

In a community which uses Group moderation, until the Group Moderator approves the member's new ideas, the ideas will not be visible even to a Global Moderator. Once the ideas are approved by the Group Moderator, they can either go live or remain in a Pending status for a campaign moderator’s approval. This depends on the group moderation settings.

How to assign Group Moderators:
Administrator have to ensure that group-based moderation is set-up in the community first before assigning Group Moderators. To learn how to do this click here.

Custom Field Moderators: 

This type of moderator is in charge of moderating ideas with responses to specific custom fields used in the Idea Submission Form. Each custom field answer can be assigned to the same or a different moderator. Custom Field moderators are assigned to moderate standard user as well as moderator only profile answers as well.

How to assign Custom Field Moderators:
Go into the Custom Field Moderator settings and click the Add Moderator button.
This button opens a new screen where administrator will search by the email address of the existing user who administrator wish to assign as a Moderator.  Assign the member by clicking on the Assign button.

Translation Moderators: 

Translation Moderators are required only when real-time translation is enabled for the community. These moderators review and verify machine-translated ideas and comments. Then they provide translations for the generated content such as custom field questions, community and campaign titles and descriptions from Moderation Dashboard.

How to assign Translation Moderators:
Administrator have to ensure that real-time translation is set-up in the community first before assigning Translation Moderators. To learn how to do this click here.

Unassign Moderators:

Administrator can unassign Moderators by clicking on the Unassign link in the settings next to the Moderator's name. If the Moderator is an Administrator as well, they can assign themselves as well from here.

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