Assigned by the Admin's, Moderators are like the gardeners that cultivate your IdeaScale community by reviewing ideas, comments, and votes. Depending on the moderation settings of a community, Moderators serve as the gatekeepers of the community, approving or disapproving new users and new ideas. They may edit some front-end settings of the community.
This article overviews:
- Global Moderators
- Campaign Moderators
- Group Moderators
- Custom Field Moderators
- Translation Moderator
- Unassigning Moderators
Location: Community Settings >> Member Management >> Moderators
They are moderators across the community. When the community is set to a higher level of moderation which requires approval of ideas, members and comments to go live within the community, users with this role are authorized to make these approvals.
In case of communities having more than one Global Moderator, the pending queue of all global moderators appears the same i.e. all the users/ideas/comments awaiting the moderators approval will seen under the pending queue of all the other Global Moderators too. Any one of the Global Moderators can approve them.
How to assign Global Moderators:
Go into the Global Moderator settings and click the 'Add Moderator' button.
This button opens a new screen where you will search by the email address of the existing user who you wish to assign as a Moderator. Assign the member by clicking on the 'Make Global Moderator' button next to their name.
A Campaign Moderator is responsible for approving ideas that are submitted under the campaigns they are specifically assigned to as Moderators. This role does not moderate users only ideas/comments.
A Campaign Moderator may be assigned to one or many different campaigns. They will see only those campaigns in the Moderation dashboard to which they are assigned as a Moderator.
How to assign Campaign Moderators:
Go into the Campaign Moderator settings and click the 'Add Moderator' button.
This button opens a new screen where you will search by the email address of the existing user who you wish to assign as a Moderator. Assign the member by clicking on the 'Make Campaign Moderator' button next to their name.
If your community is using the 'Pending Queue' for idea submission, Group Moderators can add an additional tier to the traditional moderation paradigm allowing for a two-step approval process.
A Group Moderator is responsible for approving new ideas submitted by only those members who belong to his group.
In a community which uses Group moderation, until the Group Moderator approves the member's new ideas, the ideas will not be visible even to a Global Moderator. Once the ideas are approved by the Group Moderator, they can either go live or remain in a Pending status for a campaign moderator’s approval. This depends on the group moderation settings.
How to assign Group Moderators:
You have to ensure that group based moderation is set-up in your community first before assigning Group Moderators. To learn how to do this click here.
Custom Field Moderators:
This type of moderator is in-charge of moderating ideas with responses to specific custom fields used in the Idea Submission Form. Each custom field answer can be assigned to the same or a different moderator.
How to assign Custom Field Moderators:
Go into the Custom Field Moderator settings and click the 'Add Moderator' button.
This button opens a new screen where you will search by the email address of the existing user who you wish to assign as a Moderator. Assign the member by clicking on the 'Make Custom Field Moderator' button next to their name.
Translation Moderators are required only when real time translation is enabled for the community. These moderators review and verify machine translated ideas and comments. Then they provide translations for the generated content such as custom field questions, community and campaign titles and descriptions from Moderation Dashboard.
How to assign Translation Moderators:
You have to ensure that real time translation is set-up in your community first before assigning Translation Moderators. To learn how to do this click here.
You can unassign Moderators by clicking on the 'Unassign' link in the settings next to the Moderator's name.